Refund policy

MADE-TO-ORDER PRODUCTS

Every piece is made to order. Because each item is produced specifically after an order is placed, we do not accept returns or exchanges for changes of mind, incorrect size selections or other ordering mistakes, except where required by applicable consumer law. Please review the selected style, size and delivery details carefully before ordering.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order upon delivery. If it arrives damaged, defective or incorrect, contact us at info@shop-wall.com within 30 days of delivery.

Include your order number and clear photographs showing the product, packaging and issue. Once your claim has been reviewed and approved, we will arrange a replacement or refund where applicable. You do not need to return a damaged or defective item unless we specifically request it.

RETURNS REQUIRED BY LAW

Nothing in this policy limits any mandatory rights available under applicable consumer law. Where you have a statutory right to return an item, contact us at info@shop-wall.com before sending anything back. We will provide return instructions and the appropriate return address.

Unless the item is damaged, defective or incorrect, the customer is responsible for return shipping costs. Items returned without prior authorization may not be accepted.

EUROPEAN UNION RIGHT OF WITHDRAWAL

If your order is delivered within the European Union and qualifies for the statutory right of withdrawal, you may notify us within 14 days of receiving it that you wish to cancel your purchase.

After notifying us, the item must be returned in accordance with the instructions provided. You may be responsible for any reduction in value resulting from handling beyond what is necessary to inspect the product. Return shipping costs are the customer’s responsibility unless the product is damaged, defective or incorrect.

REFUNDS

We will notify you when your claim or eligible return has been reviewed. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original delivery charges are refunded only where required by applicable law. Additional costs resulting from an upgraded delivery method are non-refundable to the extent permitted by law.

CANCELLATIONS AND ORDER CHANGES

Orders enter production shortly after being placed. Contact us immediately if you need to request a cancellation or change. We cannot guarantee that changes or cancellations will be possible once production has begun.

CONTACT

For questions about returns, replacements or refunds, contact us at info@shop-wall.com.