Shipping policy

At WALL. every piece is made to order through our print-on-demand partners. Because different products are produced by different specialized providers, shipping times can vary depending on what you order and where it's going.

Order Processing Time
Once you place an order, production typically takes 2–7 business days, depending on the product and current demand. You'll receive a confirmation email when your order is placed, and a separate email with tracking information once it ships.

Shipping time:

  • Standard Shipping: 2–5 business days after production.
  • Economy Shipping: 4–8 business days after production.
  • Europe: 2–10 business days after production.
  • Rest of world: 10–20 business days after production.

These are estimates, not guarantees. Delivery times can vary based on your location, the specific product ordered, and factors outside our control such as customs processing or carrier delays.

Multiple Items in One Order
If your order includes multiple products, they may be produced by different providers and could arrive in separate packages at different times. This is normal and doesn't mean anything is missing — each item will have its own tracking information.

Shipping Costs
Shipping costs are calculated at checkout based on your order's size, weight, and destination.

Order Tracking
You'll receive a tracking link by email as soon as each item in your order ships. If you haven't received tracking information within 7 days, please contact us at info@shop-wall.com.

Customs & Import Duties
For orders shipped outside the country of origin, you may be responsible for customs fees, import duties, or local taxes. These charges are not included in the order total and are the customer's responsibility.

Damaged or Lost Items
Framed and canvas items are shipped with protective packaging, but if your order arrives damaged or doesn't arrive at all, contact us at info@shop-wall.com within 30 days of the expected delivery date and we'll help sort out a replacement or refund.

Incorrect Address
Please double-check your shipping address at checkout. WALL. is not responsible for orders shipped to an incorrect address provided by the customer, but let us know as soon as possible if you spot a mistake — we'll try to help before it ships.

Questions
For any shipping questions, reach out to us at info@shop-wall.com.